We charge a flat rate of $9.00 per order for postage Australia-wide. (Some lighter items will be $5.50). All items are posted via Australia Post or Sendle.
Note: Due to the size of the dog cushions, if they are part of your order, the shipping will be calculated differently.
International Postage – If you are a customer not living in Australia, we can deliver your items to you. You will pay the flat overseas freight charge of $17 to us and then it will be your responsibility to pay any import duty or sales tax within your own country. We will not charge you Australian goods and services tax.
If you’re not 100% satisfied with the items you purchased, we offer a full refund of the goods purchased, store credit or exchange. Please contact us via the contact page for a returns form.
PLEASE NOTE: no exchanges or returns are offered for sale items.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.